Transforming Senior Living Through Advanced IT & Seamless Back Office Solutions

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How Amcare Pro Transformed Global Communication with Exordium Networks

Overview

VoIP telephony offers major advantages over traditional phone lines and legacy PBX systems. Amcare Pro, a leading home healthcare provider, faced challenges with limited support and missing features from their previous provider. They turned to Exordium Networks for a reliable, feature-rich, and cost-effective solution.

Challenges

  • Multiple communication vendors causing complexity and higher costs
  • Need for unified voice, SMS, and chat across global teams
  • Requirement for scalable, reliable connectivity to support international workforce

Solution

  • Implemented 3CX platform for unified communication (voice, SMS, chat)
  • Leveraged strong Tier 1 provider relationships for global connectivity
  • Deployed a robust cloud environment for seamless collaboration across the US, Philippines, and India
  • Supported remote work during the pandemic
  • Consolidated services under one vendor, one bill, one platform, reducing inefficiencies

Results

  • Unified Platform Voice, SMS, and chat integrated into a single system
  • Global Collaboration Teams in US, Philippines, and India work as one unit
  • Reduced Complexity One vendor, one bill, one platform
  • Operational Efficiency Streamlined processes and faster communication
  • Reliability High-quality voice and messaging without interruptions

Securing HIPAA Compliance with McAfee Encryption – Capital Senior Living

Overview

At Exordium Networks, we believe client data is invaluable and must be protected. Capital Senior Living, a HIPAA-compliant senior living operator, entrusted us with encrypting their workstations and providing ongoing support as a trusted third-party. This ensured reliability and continuity, regardless of internal staff changes.

Challenges

Managing encryption remotely posed significant challenges, as the process was cumbersome and time-consuming. Password resets added another layer of complexity, with forgotten credentials requiring lengthy phone-based procedures that disrupted productivity. To resolve these issues, Exordium Networks introduced 24/7 phone support, ensuring immediate assistance whenever needed and minimizing downtime for critical operations.

Solution

Exordium Networks leveraged its robust datacenter infrastructure to host the encryption server, delivering a secure, cloud-based solution well ahead of industry trends. This approach centralized encryption key management, ensuring security and efficiency. To empower the client, we provided comprehensive self-service documentation for routine tasks, while maintaining 24/7 support for complex issues requiring expert intervention. Additionally, we guided the migration to newer, cost-effective systems without compromising support for legacy solutions, creating a future-proof environment that balanced innovation with stability.

Results

HIPAA compliance requires stringent security measures, which often translate into complex processes and significant costs. Exordium Networks simplified this challenge by streamlining encryption management to reduce operational burden, while maintaining robust security standards to ensure full compliance. At the same time, we delivered cost- effective solutions that maximized value without compromising reliability, enabling organizations to meet regulatory requirements efficiently and affordably.

Consolidating IT Services for a Seamless Experience

Overview

When Exordium Networks acquired the contract to manage all IT needs for a major client, the situation was chaotic. The client was working with 15 different vendors, leading to confusion and constant issues. Exordium Networks stepped in to streamline operations and become their single trusted IT partner.

Challenges

Vendor fragmentation had become a major challenge, creating inefficiencies and driving up operational costs. Critical services were spread across multiple providers: Wi-Fi infrastructure was managed by Aerohive, phone line services were split between Carousel Industries and CPT Networks, fax services relied on J2 Global eFax, antivirus protection came from McAfee, and device support was distributed among Lenovo, Dell, HP, and Acer. Additionally, Microsoft Premier Support handled computer services. This scattered approach complicated management and increased overhead, making a unified solution essential for streamlining operations and reducing expenses.

Solution

Exordium Networks eliminated complexity by centralizing all IT services under one roof, creating a streamlined and efficient technology environment. Our comprehensive solution now covers every critical area of IT, including Wi-Fi infrastructure management, phone line and fax services, antivirus and security solutions, and device support for desktops, laptops, and Chrome devices. In addition, we provide end-to-end IT support for all hardware and software needs, ensuring clients have a single, reliable partner for their entire technology ecosystem.

Results

This transformation turned a fragmented IT environment into a streamlined, efficient system. By consolidating services under one provider, the client now benefits from simplified IT management with one vendor, one bill, and one dedicated support team. Reliability has improved significantly, with consistent service across all technology needs, and the partnership has grown stronger—positioning Exordium Networks as a key strategic ally for the client’s future growth.

Delivering Reliable Wi-Fi for Morning Star

Overview

In today’s world, Wi-Fi is essential for business operations and communication. Morning Star was using a mainstream provider for their Wi-Fi needs. We offered a solution that saved money and provided better coverage and control.

Challenges

Implementing Wi-Fi in a large building presented several unique challenges that required careful planning and execution. Access point placement had to be optimized to prevent channel interference while delivering consistent performance throughout the facility. The network also needed to accommodate a wide range of devices, including smartphones, laptops, and desktops, each with different connectivity requirements. Physical obstacles such as furniture and building materials further complicated signal strength and coverage. On top of these factors, the demand for high connectivity was non-negotiable—every room and every device required strong, reliable internet access to support seamless operations.

Solution

To overcome the challenges of implementing Wi-Fi in a large building, Exordium Networks followed a structured approach that ensured optimal performance and reliability. We began with a detailed design and approval phase, creating a comprehensive Wi-Fi plan and securing client sign-off before moving forward. Installation was then carried out based on the approved design, with access points and phone signals strategically placed for maximum coverage. After deployment, we conducted thorough validation through surveys and performance testing, making adjustments where necessary to fine-tune connectivity. Finally, we optimized the network by adding extra access points in high-demand areas, guaranteeing uninterrupted connectivity across the entire facility.

Results

Morning Star’s transformation delivered tangible benefits across the board. The organization now enjoys reliable Wi-Fi coverage throughout the entire building, ensuring uninterrupted connectivity for both residents and staff. This improvement has significantly enhanced the user experience, creating a seamless digital environment that supports daily operations. In addition to performance gains, the solution generated cost savings compared to their previous provider, while direct support from Exordium Networks eliminated the middleman—resulting in faster resolutions and a stronger, more responsive partnership.